1. Contract:

Goods presented on www. https://eshop.chikatoro.com/ does not constitute a legally binding offer. It serves as an information catalog with a call for binding orders. By clicking on the "add to cart" button, a binding order is sent for the goods in the shopping cart, which cannot include any change or other deviation from the presented goods. Confirmation of receipt of the order is issued immediately after sending the order and does not constitute acceptance of the contract. We can either reject the order or accept it by sending an e-mail confirming the order or sending the goods within 5 days.

2. Instructions for withdrawal Right of withdrawal

The consumer has the right to withdraw from this contract within 7 days without giving any reason. The withdrawal period expires after 7 days from the day when the goods are physically taken over by the customer or a person specified by him, other than the carrier. The right to withdraw from the contract can be exercised by contacting Leaonard, s.r.o. to e-mail: eshop@chikatoro.cz, containing a statement of intent to withdraw from this contract. For this purpose, it is necessary to use the model withdrawal form. To meet the withdrawal deadline, it is sufficient for the customer to send a communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.¨ Consequences of resignation In the event of withdrawal, all amounts paid to us, excluding delivery costs, are refunded without undue delay and in any case no later than 14 days from the date of receipt of the decision to withdraw from this contract. Unless we agree otherwise, we will refund these funds by bank transfer; in any case, no fees will be charged as a result of this refund. We may withhold reimbursement until we have received the goods back or the customer has supplied evidence of having sent back the goods, whichever is the earliest. The goods must be sent back without undue delay, no later than 7 days from the date on which we are notified of withdrawal from this contract. The deadline is met if the goods are sent back before the 7-day deadline. We will pay the costs associated with returning the goods. The consumer shall only be liable for any reduction in the value of the goods which results from handling other than that which is necessary having regard to its nature, characteristics and function. Sample withdrawal form Fill in this form and return it only if you wish to withdraw from the contract, electronically to e-mail: eshop@chikatoro.cz I hereby declare * that I am withdrawing * from my contract: on the purchase of the following goods *: ordered * / received * on: Name of consumer (s): Consumer address (es): Signature of the consumer (s) Date

3. Exclusion / termination of the right of withdrawal:

Pursuant to Section 1837 of the Czech Civil Code, the right of withdrawal is excluded in particular for contracts for the supply of goods which (a) have been modified according to the consumer's wishes or only for his person or (b) which are perishable or (c) have been delivered in closed packaging, after delivery it was removed from the packaging and for hygienic reasons it is not possible to return it.

4. Transport:

In general, shipping is provided by Česká Pošta. The goods are issued in quantities common to the household and only to final consumers.

5. Warranty:

5.1 If the delivered goods have obvious defects caused by transport, a complaint regarding such damage must be filed directly with us and through an employee of the relevant delivery service who delivers the goods, immediately after the inspection of the goods after receipt.

Claims for defects in the delivered goods (complaints) are asserted by us as the seller using the e-mail eshop@chicatoro.com

5.2 We guarantee that the goods have no defects at the time they are delivered.

In particular, we guarantee that at the time of acceptance:

  1. the goods have the characteristics agreed upon by the parties or which are expected with regard to the nature of the goods and the relevant advertising.
  2. the goods may be used for the purposes for which we indicate or for the purposes for which the goods of that kind are normally used;
  3. the goods are supplied in an appropriate quantity, size or weight;
  4. the goods comply with legal requirements.

If the defects of the goods are discovered within three months from the moment you receive it, it is considered that the goods were defective at the moment when they were delivered to you. Unless otherwise stated, you can claim defective goods for defects that occur within 24 months of receipt.

This does not apply to:

  1. defects in an item sold at a discount, if it is a defect for which a lower price has been agreed;
  2. normal wear and tear;
  3. in the case of a used item, a defect corresponding to the degree of normal use or wear and tear that the item had at the time you received the goods; or
  4. cases excluded due to the nature of the goods.

Defects in consumer goods (cosmetics, drugstore goods, etc.) can be claimed within twenty-four (24) months of receipt. However, if the expiration date is indicated on the goods, the warranty period is shortened and ends on the date stated on the packaging. The consumer acknowledges that if he receives any gifts with his order, he cannot claim their defects. A claim cannot be made for incorrect performance if the Consumer was aware of the defect before receiving the goods or if he caused the defect himself. If a defect caused by transport is found in the discounted / used goods, he may apply a reasonable discount rather than a right to exchange.

5.3 If the defective performance constitutes a material breach of contract, the consumer may:

  1. request the elimination of the defect by delivery of new goods without the defect or missing part;
  2. request the elimination of the defect by repair;
  3. obtain a reasonable discount from the purchase price; or
  4. withdraw from the contract.

When notifying a specific defect, the consumer is obliged to inform which of the above options he has chosen, and without undue delay. If the consumer does not choose any of the above options, the rights arising from the minor breach will apply - see below. In addition to cases where we are unable to deliver new goods without defects, replace part of them or repair the goods, the consumer is also entitled to a reasonable discount if we do not arrange a remedy within a reasonable time or if arranging a remedy would cause him considerable difficulties.

5.4 If the defective performance is a minor breach, the consumer has the right to demand the removal of the defect or a reasonable discount from the purchase price.

If we do not eliminate the defect in time or refuse to eliminate it, customer can claim a reasonable discount on the purchase price or withdraw from the contract; the option selected in this way can then only be changed with our consent.

5.5 The consumer can claim the elimination of a defect by delivery of a new item or replacement of its part even in cases where it is possible to eliminate the defect, but the goods cannot be used due to the recurrence of the defect after repair or a large number of defects.

In such cases, you may withdraw from the contract. If the consumer does not report the defect without undue delay after he has been able to detect it with timely inspection and due care, the court will not grant him the rights from the defective. The same shall apply to a latent defect which has not been notified without undue delay after the consumer has been able to detect the defect with sufficient care, but no later than two years from the time the goods were handed over to you.

5.6 By providing a quality guarantee, we undertake that the relevant goods will be suitable for the usual purposes or will retain their usual properties.

The warranty period runs from the day the goods are delivered. If the goods have been sent according to the contract, the warranty period runs from the day the goods arrive at the designated place.

6. Transport costs:

Price and method of delivery

  • Czech Post - Czech Republic: CZK 100
  • Czech Post - EU up to 1 kg: CZK 300
  • Czech Post - outside the EU up to 1 kg CZK 500

7. Payment:

Payment is made through the secure payment gateway ThePay.cz.

We do not provide discounts for the fast payment.

8. Prices:

Our prices are in CZK and include VAT in the amount given by law.

9. Reservation of the ownership:

The goods remain our property until the price is paid in full.

10. Out-of-court settlement of disputes:

Complaints may be addressed to the relevant public authorities responsible for consumer protection, such as the Czech Trade Inspection Authority. It is also possible to use the out-of-court dispute resolution procedures of the Czech Trade Inspection Authority, which are described at https://www.coi.cz/informace-o-adr/, or the online platform for alternative dispute resolution offered by the European Commission on one of the online platforms, which are available at the following link http://ec.europa.eu/consumers/odr/

11. Language of the contract of legal jurisdiction:

The contract is concluded in the Czech language and is governed by Czech law. In case of any discrepancies between the language versions, the Czech version shall prevail. Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), The Consumer Protection Act (No. 634/1992 Coll.) And other legal regulations, as amended.

12. Photograph Rights

All rights to the photographs belong to Leonarda, s.r.o. Their use without express prior consent is not permitted.

13. Information about the seller

Leonarda, s.r.o.

Dittrichova 2024/5 120 00 Prague 2

Email: eshop@chikatoro.com Managing director: Lucie Kličková

14. Validity

These terms and conditions apply from 22/11/2020